Pioneer Cellular

March 26, 2021

Position Title: Tier II Technician III

Location: Kingfisher

Department: Broadband Services

Manager: Department Manager of Broadband Services

Safety Sensitive: No

General Summary:

The primary purpose of this position is to provide the highest level of support for Broadband, DTV, iVideo and other related services.

The normal hours for this position are 8 am – 5 pm; M – F with occasional after hours and weekend duty. In addition, this position responds to after hour emergency call out via rotating on call schedule.

Closing Date: Tuesday, April 6, 2021

***External applicants must apply online at GoPioneer.com by clicking “Career Opportunities”.

Essential Job Functions:

• • Provides technical phone support for broadband, video and other related services.
• • Provisions and troubleshoots various network devices using internal tools and command line functionality.
• • Reads maps showing network infrastructure and makes recommendations based upon the information shown.
• • Creates and maintains accurate customer records.
• • Responds to after hour emergency call out via rotating on call schedule.
• • Commits to performing job tasks in a manner that ensures a safe work environment.
• • Willingly and cooperatively performs other related duties as assigned by management.

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Minimum Qualifications:

• • High school diploma or equivalent.
• • Must, at minimum, meet the Certification and Training requirements of the Tier II Technician III listed at the bottom of this opening.

Knowledge, Skills and Abilities:

• • Knowledge of IP networking, multicast IP, and color code.
• • Knowledge of Windows operating systems, UNIX, and LINUX.
• • Knowledge of computer networking, file management, hardware, software, Internet protocols, routing, and communication principals and their application.
• • Proficient in operating a personal computer and software application pertaining to job function.
• • Knowledge of company products/services, policies and procedures.
• • Knowledge of Pioneer’s broadband products and services.
• • Ability to interact by phone clearly, efficiently and successfully for an extended period of time.
• • Good listening, verbal and written communication skills.
• • Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
• • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• • Ability to work independently, analyze technical data and make sound decisions using information at hand.
• • Ability to adapt in a rapidly changing technical environment.
• • Ability to meet deadlines, perform under stress and achieve optimum results.
• • Ability to work with frequent interruptions and to pay close attention to detail.
• • Maintain strict confidentiality guidelines in accordance with company policy.
• • Ability to read and interpret various formats of English language instruction.
• • Demonstrates dependability through good attendance and adherence to timelines and schedules.
• • Ability to effectively function as a team player and project a positive attitude.

Knowledge, Skills and Abilities:

• • Able and willing to be on call and work extended hours, weekends and holidays.
• • Able and willing to continue technical skill development and attend training away from home for extended periods of time.

Physical Requirements:

• • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• • Occasionally may be required to lift up to 50 lbs.
• • May be required occasionally to stoop, kneel or bend.
• • Must be able to distinguish colors.
• • Must be able to climb and stand on a ladder for extended periods.

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.) Page 3 of 3

Tier II Certification and Training Requirements

Tier II Technician III:

• • 0 to 1 year of experience in related field
• • Must acquire training in Adtran products within 24 months.
• • Must acquire training in Calix products within 24 months.
• • Must acquire CompTIA Network+ within 24 months and maintain certification until a higher certification is acquired.

Tier II Technician IV:

• • Minimum two (2) years of experience in related field
• • Must acquire Wireshark Training.
• • Must acquire or possess a current CompTIA Linux+ or CompTIA A+ certification and maintain the certification.1
• • Must acquire or possess a current CWNP-CWTS certification and maintain the certification until a higher certification is acquired.

Tier II Technician V:

• • Minimum three (3) years of experience in related field
• • Must acquire or possess a current Cisco CCNA certification and maintain the certification.
• • Must acquire or possess a current CNWP-CWNA certification and maintain the certification