Pioneer Cellular

March 26, 2021

Position Title: Network Operations Center Technician I-III

Department: NOC

Location: Kingfisher

Manager: Department Manager of NOC

Safety Sensitive: Yes

Under the Oklahoma Medical Marijuana and Patient Protection Act, this position is considered safety sensitive. Safety-sensitive is defined as a job that includes monitoring the performance or operation of equipment where the malfunction could result in property damage.

General Summary:

This position monitors and responds to system alarms within the cellular and telephone networks and associated peripheral equipment using the Network Management software. Also investigates and resolves alarms, trouble tickets, and cellular roaming complaints.

This department is operated 24-hours/7-day a week. This position consists of a 40-hour workweek, which can include weekends, holidays, and the possibility of a shift rotation on occasion as needed.

Closing Date: Tuesday, April 6, 2021

***External applicants must apply online at GoPioneer.com by clicking “Career Opportunities”.

Essential Job Functions:

• • Monitor system alarms within the cellular and telephone networks including peripheral equipment including AAA, SMSC/MMSC, STP, Calix, Cisco, DTV, iVideo, SSR, VOIP and IP Wireless broadband through the Network Management software.
• • Responds, investigates, and resolves alarms and trouble tickets on cellular and telephone switches and associated peripheral equipment including T-1 & ETS circuits, power systems and tower light systems.
• • Records, documents, and provides outage reports as needed to Management.
• • Assists a wide variety of company technicians with testing and troubleshooting.
• • Willingly works weekdays and weekends on rotating shifts including swing and midnight shift.
• • Responds to after hour emergency call outs due to weather or lack of manpower as notified.
• • Commits to performing job tasks in a manner that ensures a safe work environment.

2

Essential Job Functions:

• • Willingly and cooperatively performs other related duties as assigned by management.
• • Provides training and technical support to NOC Technicians.
• • Restores hardware faults using commands and interprets the output of these commands to resolve alarm issues in a timely manner.

Minimum Qualifications:

• • High school diploma or equivalent.
• • Some knowledge or experience and/or training in related field.
• • Must meet, at minimum, the attached Certification and Training requirements of the NOC Tech I.
• • Must maintain a good driving record and a valid driver license.

Knowledge, Skills and Abilities:

• • Basic skill in analyzing, logically organizing and interpreting data, identifying problems and finding effective solutions.
• • Basic knowledge of cellular technology.
• • Knowledge of company products/services, policies and procedures.
• • Good listening, verbal and written communication skills.
• • Proficient in operating a personal computer and software application pertaining to job function.
• • Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
• • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• • Ability to work independently, analyze technical data and make sound decisions using information at hand.
• • Ability to adapt in a rapidly changing technical environment.
• • Ability to meet deadlines, perform under stress and achieve optimum results.
• • Ability to work with frequent interruptions and to pay close attention to detail.
• • Maintain strict confidentiality guidelines in accordance with company policy.
• • Ability to read and interpret various formats of English language instruction.
• • Demonstrates dependability through good attendance and adherence to timelines and schedules.
• • Ability to effectively function as a team player and project a positive attitude.
• • Able and willing to be on call and work extended hours, weekends and holidays.
• • Able and willing to continue technical skill development by attending training away from home for an extended time frame.

Physical Requirements:

• • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• • Ability to lift up to 30 lbs.
• • Ability to drive.
• • Ability to stoop, kneel, bend and reach over your head and work in a confined area.
• • Must be able to distinguish colors.
• • Must be able to climb and stand on ladder for extended periods.

3

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.)

NOC Certification and Training Requirements

NOC Technician I:

• • 0 to 1 year of experience in related field.
• • Must acquire DSLAM training.
• • Must acquire CompTIA A+ and maintain certification until a higher certification is acquired.1

NOC Technician II:

• • Minimum two (2) years of experience in related field preferred.
• • Must acquire or possess a current Cisco CCT or CompTIA Network+ certification and maintain the certification until a higher certification is acquired.1

NOC Technician III:

• • Minimum three (3) years of experience in related field preferred.
• • Must acquire or possess a current CWNP-CWTS certification and maintain the certification until a higher certification is acquired.1
• • Must acquire or possess a current Cisco CCENT certification and maintain the certification.1