Pioneer Cellular

May 12, 2021

Position Title: IP Server Systems Tech III-VI

Location: Kingfisher

Department: Network Services

Manager: Department Manager of Network Services

Safety Sensitive: Yes

Under the Oklahoma Medical Marijuana and Patient Protection Act, this position is considered safety sensitive. Safety-sensitive is defined as a job that includes operation of a motor vehicle, equipment, machinery, or power tools.

General Summary:

The primary purpose of this position is to perform a variety of IT related duties pertaining to Pioneer’s corporate IT infrastructure, systems, and network to ensure its performance and integrity

The normal hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with on call hours and occasional after hours and weekend duty. Pioneer’s Headquarters are based in Kingfisher, OK however this position could report to one of Pioneer’s offices located in the Tri-City area or throughout Western Oklahoma.

Closing Date: Tuesday, May 25, 2021

To Apply:

***External applicants must apply online at GoPioneer.com by clicking “Career Opportunities”. 2

Essential Job Functions:

• • Provision, test, install, maintain and troubleshoot Pioneer’s corporate on-premise and cloud-based IT infrastructure, systems and network to ensure their performance and integrity.
• • Provision, test, install, maintain and troubleshoot Pioneer’s corporate on-premise and cloud-based applications to ensure their performance and integrity.
• • Monitors and responds to trouble tickets, support calls and e-mails in a timely manner; engages appropriate support groups in a timely manner to ensure quick and effective repair of services and equipment.
• • Responds to hardware, software and other network related failures and engages appropriate support groups in a timely manner to ensure quick and effective repair of services and equipment.
• • Takes necessary steps to accomplish objectives and displays readiness to take on new tasks.
• • Adheres to company policies, procedures, and Code of Work Ethics by projecting a positive image of the Cooperative and upholding its best interest by displaying honesty, integrity, and respectfulness in all interactions.
• • Maintains reliability and consistency of work and the ability to complete tasks in a timely manner.
• • Interacts and participates effectively with managers, co-workers, and others; affects positively the performance of other employees, including assisting co-workers and working to accomplish job and company objectives.
• • Responds to after hour’s emergency calls via rotating on call schedule including weekends.
• • Must be willing and able to work during normal maintenance window defined as 12:00 am to 6:00 am.
• • Commits to performing job tasks in a manner that ensures a safe work environment.
• • Willingly and cooperatively performs other related duties as assigned.

Minimum Qualifications:

• • High school diploma or equivalent.
• • Technical School, partial college or equivalent work experience and self-study with an emphasis in Information Technology.
• • Must maintain a good driving record and a valid driver license.
• • Must, at minimum, meet the attached Certification and Training requirements of the Server/Systems Network Technician III.

Knowledge, Skills and Abilities:

• • Knowledge of Ethernet Networking and IP Protocols.
• • Knowledge of Microsoft Active Directory, DNS and DHCP
• • Knowledge of managing Microsoft O365 services and applications.
• • Knowledge of computer file management and computer hardware and software.
• • Knowledge in troubleshooting Windows, *Nix, MacOS, Android and IOS Operating Systems.
• • Knowledge of virtualization systems and applications.

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Knowledge, Skills and Abilities:

• • Knowledge of Systems administration and security protocols.
• • Knowledge of networking principles, systems administration, and security protocols
• • Skill in analytical thinking, problem solving and resolution.
• • Skill in using mechanical and electrical power tools.
• • Ability to read and interpret documents such as schematics, blueprints and follow manufacturer’s procedures, regulations, and company’s best practices.
• • Ability to evaluate, test, and repair equipment.
• • Ability to prioritize, organize and work on multiple projects.
• • Ability to adapt in a rapidly changing technical environment.
• • Ability to meet deadlines, perform under stress and achieve optimum results.
• • Knowledge of company products/services, policies, and procedures.
• • Skill in using Microsoft Office applications.
• • Skill in using office equipment such as a printer, copier, and telephone system.
• • Ability to maintain strict confidentiality guidelines in accordance with company policy.
• • Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
• • Able and willing to continue business skill development by attending seminars, conferences, or training away from home for an extended time frame.

Physical Requirements:

• • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• • May be required occasionally to stoop, kneel, or bend and lift up to 50 lbs.
• • Must be able to climb, stand on a ladder, and be in confined spaces for extended periods.
• • Ability to drive for extended periods.
• • Must be able to distinguish colors.

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.) 4

Server/Systems Certification and Training Requirements

Server/Systems Technician III:

• • Career Tech courses in information Technology or comparable experience in managing one or more of the following: Microsoft Windows Server, Microsoft Exchange Server, Microsoft O365, Linux.
• • Must acquire a CompTIA CORE certification within 18 months and maintain certification until a higher certification is acquired.1

Server/Systems Technician IV:

• • Minimum two (2) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire a CompTIA Infrastructure certification within 18 months and maintain certification until a higher certification is acquired.1
• • Must acquire or possess a Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1

Server/Systems Technician V:

• • Minimum three (3) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire or possess a second Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1
• • Must acquire or possess a VMware VCP or Citrix CCA-N certification and maintain said certification until a higher certification is acquired.1

Server/Systems Technician VI:

• • Minimum four (4) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire or possess a third Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1
• • Must acquire or possess a VMware VCAP or Citrix CCP-N certification and maintain said certification until a higher certification is acquired.1