Pioneer Cellular

March 26, 2021

Position Title: IP Server Systems Tech III-VI

Location: Kingfisher

Department: Network Services

Manager: Department Manager of Network Services

Safety Sensitive: Yes

Under the Oklahoma Medical Marijuana and Patient Protection Act, this position is considered safety sensitive. Safety-sensitive is defined as a job that includes operation of a motor vehicle, equipment, machinery, or power tools.

General Summary:

The primary purpose of this position is to perform a variety of IT related duties pertaining to Pioneer’s corporate IT infrastructure, systems, and network to ensure its performance and integrity

The normal hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with on call hours and occasional after hours and weekend duty.

Closing Date: Tuesday, April 6, 2021

***External applicants must apply online at GoPioneer.com by clicking “Career Opportunities”.

Essential Job Functions:

• • Provision, test, install, maintain and troubleshoot Pioneer’s corporate on-premise and cloud-based IT infrastructure, systems and network to ensure their performance and integrity.
• • Provision, test, install, maintain and troubleshoot Pioneer’s corporate on-premise and cloud-based applications to ensure their performance and integrity.
• • Monitors and responds to trouble tickets, support calls and e-mails in a timely manner; engages appropriate support groups in a timely manner to ensure quick and effective repair of services and equipment.
• • Responds to hardware, software and other network related failures and engages appropriate support groups in a timely manner to ensure quick and effective repair of services and equipment.

2

Essential Job Functions:

• • Takes necessary steps to accomplish objectives and displays readiness to take on new tasks.
• • Adheres to company policies, procedures, and Code of Work Ethics by projecting a positive image of the Cooperative and upholding its best interest by displaying honesty, integrity, and respectfulness in all interactions.
• • Maintains reliability and consistency of work and the ability to complete tasks in a timely manner.
• • Interacts and participates effectively with managers, co-workers, and others; affects positively the performance of other employees, including assisting co-workers and working to accomplish job and company objectives.
• • Responds to after hour’s emergency calls via rotating on call schedule including weekends.
• • Must be willing and able to work during normal maintenance window defined as 12:00 am to 6:00 am.
• • Commits to performing job tasks in a manner that ensures a safe work environment.
• • Willingly and cooperatively performs other related duties as assigned.

Minimum Qualifications:

• • High school diploma or equivalent.
• • Technical School, partial college or equivalent work experience and self-study with an emphasis in Information Technology.
• • Must maintain a good driving record and a valid driver license.
• • Must, at minimum, meet the attached Certification and Training requirements of the Server/Systems Network Technician III.

Knowledge, Skills and Abilities:

• • Knowledge of Ethernet Networking and IP Protocols.
• • Knowledge of Microsoft Active Directory, DNS and DHCP
• • Knowledge of managing Microsoft O365 services and applications.
• • Knowledge of computer file management and computer hardware and software.
• • Knowledge in troubleshooting Windows, *Nix, MacOS, Android and IOS Operating Systems.
• • Knowledge of virtualization systems and applications.
• • Knowledge of Systems administration and security protocols.
• • Knowledge of networking principles, systems administration, and security protocols
• • Skill in analytical thinking, problem solving and resolution.
• • Skill in using mechanical and electrical power tools.
• • Ability to read and interpret documents such as schematics, blueprints and follow manufacturer’s procedures, regulations, and company’s best practices.
• • Ability to evaluate, test, and repair equipment.
• • Ability to prioritize, organize and work on multiple projects.
• • Ability to adapt in a rapidly changing technical environment.
• • Ability to meet deadlines, perform under stress and achieve optimum results.

3

Knowledge, Skills and Abilities:

• • Knowledge of company products/services, policies, and procedures.
• • Skill in using Microsoft Office applications.
• • Skill in using office equipment such as a printer, copier, and telephone system.
• • Ability to maintain strict confidentiality guidelines in accordance with company policy.
• • Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
• • Able and willing to continue business skill development by attending seminars, conferences, or training away from home for an extended time frame.

Physical Requirements:

• • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• • May be required occasionally to stoop, kneel, or bend and lift up to 50 lbs.
• • Must be able to climb, stand on a ladder, and be in confined spaces for extended periods.
• • Ability to drive for extended periods.
• • Must be able to distinguish colors.

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.) 4

Server/Systems Certification and Training Requirements

Server/Systems Technician III:

• • Career Tech courses in information Technology or comparable experience in managing one or more of the following: Microsoft Windows Server, Microsoft Exchange Server, Microsoft O365, Linux.
• • Must acquire a CompTIA CORE certification within 18 months and maintain certification until a higher certification is acquired.1

Server/Systems Technician IV:

• • Minimum two (2) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire a CompTIA Infrastructure certification within 18 months and maintain certification until a higher certification is acquired.1
• • Must acquire or possess a Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1

Server/Systems Technician V:

• • Minimum three (3) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire or possess a second Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1
• • Must acquire or possess a VMware VCP or Citrix CCA-N certification and maintain said certification until a higher certification is acquired.1

Server/Systems Technician VI:

• • Minimum four (4) years of experience in Enterprise Server/Systems Administration and Management.
• • Must acquire or possess a third Microsoft 365 MCSA certification and maintain said certification until a higher certification is acquired.1
• • Must acquire or possess a VMware VCAP or Citrix CCP-N certification and maintain said certification until a higher certification is acquired.1